Updated 21 Jul 2026

Refund Policy

This policy applies to Vidigoo credit packages and (when available) Learning Site plans. Please read before paying.

1. Credit top-ups

Credits pay for TTS, video rendering, and other metered services on Vidigoo.

Pricing is shown on /billing before checkout.

Credits spent on delivered services (TTS, successful renders) are not refundable except for confirmed system errors.

If a render fails due to a Vidigoo error, credits will be refunded to your ledger.

Unused credits may be refunded within 7 days of purchase via support@vidigoo.com with transaction ID.

After 7 days, unused credits remain in your account until used or the account is closed per Terms of Service.

Learning site subscriptions enable publishing lessons on a subdomain or custom domain.

Cancel auto-renewal before the next billing date; learner access continues through the paid period.

Refunds for learning plans: within the first 7 days only if no lesson was published; otherwise no prorated refund unless required by law.

When a plan expires, learners lose access; progress may be retained if you renew.

Payments in Vietnam may use SePay/bank transfer as shown at checkout.

Approved refunds: 5–10 business days to the original payment method.

Email support@vidigoo.com with account email, transaction ID, reason, and credits/plan involved.